MedCom is tied in via dedicated phone lines or radio link to the public safety and 911 answering points (PSAPs) in Mayville, Dunkirk, Fredonia and Little Valley. When they receive an emergency call that we need to respond to they have quick access to our services.

    MedCom also serves as the initial point of contact for other community ambulances whether calling for our paramedic-intercept assistance, helicopter response or simply calling in patient information to WCA Hospital. Their call is received by a professional dispatcher who then sends the required units or 'patches' them through to the emergency room.

    Nothing ever begins or ends in a dispatch center. MedCom is a conduit of information that is able to send the right kind of help to the right people in a timely fashion, and often in a life saving fashion.